Confidentiality and security

When you make a purchase through Solutions Ecofitt’s Web site, you are required to provide certain information that will be used to identify you and help us serve you better. Rest assured that any information you provide will remain confidential.

Collection of personal information

The following information is collected:

  • Last name
  • First name
  • Mailing address
  • Postal code
  • E-mail
  • Telephone number
  • Account type
  • Homeowner or tenant
  • Dwelling type

We collect this information through electronic forms as well as cookies and log files.

Forms and interactivity

Your information is collected through the following forms:

  • Identification form
  • Purchase order 
  • Show of interest form
  • Purchase voucher

Information collected is used for the following purposes:

  • Communication
  • Order follow-up
  • News and special offers
  • Delivery 
  • Statistics

Personal information may also be generated through online transactions; this information will be used for the following purposes:

  • Statistics
  • Communication
  • Correspondence
  • News and special offers

Log files and cookies

We also extract certain information through log files and cookies, in particular:

  • Pages visited and requests made
  • Connection dates and times

Information extracted from these files is used for the following purposes:

  • Enhancing and personalizing service 
  • Following up on orders
  • News and special offers
  • Sending out surveys that helps us better orient our products and services
  • Statistics

Withdrawal and opposition rights

Purchasers are entitled to oppose or withdraw their consent with regard to the use of their personal information. The right of opposition allows users to refuse that their personal information be used for certain purposes referred to at time of collection. The right of withdrawal allows users to request that their information be removed from certain lists, such as mailing lists.

To avail yourself of these rights, contact Solutions Ecofitt:

670, rue Jean-Neveu, Suite 102
Longueuil (Québec) J4G 1P1
E-mail: solutions@solutionsecofitt.ca
Telephone: 450 646-7272
Site Web: https://solutionsecofitt.ca/

Right of access

Purchasers may request to obtain right of access if they wish to consult, modify or delete the data concerning them.

To avail yourself of this right, contact Solutions Ecofitt:

670, Jean-Neveu, Suite 102
Longueuil (Québec) J4G 1P1

E-mail: solutions@solutionsecofitt.ca

Telephone: 450 646-7272
Website: https://solutionsecofitt.ca/

Safety

All personal information collected is secured. Solutions Ecofitt staff is obliged to respect the confidentiality and ensure the security of personal information. We do so through the following measures:

  • Use of the SSL (Secure Sockets Layer) protocol
  • Use of the SET (Secure Electronic Transaction) protocol
  • Management of access by authorized persons
  • Management of access by the people concerned
  • Use of network monitoring software
  • Computer backups
  • Usernames and passwords
  • Firewalls

We are committed to providing secure electronic transactions through the latest technological innovations. However, all Internet use carries the risk of error, however slight.

Automatic exchange of information

To ensure that all browsing functions on the Solutions Ecofitt Web site are fully functional, your computer and the site server exchange certain technical data. This data is fragmented and cannot be used to identify you.

Cookies are small text files that are downloaded from the Web site pages you visit and saved in the memory of the device you use to view them. Some of these files are used to update and optimize our information Web sites based on your use and needs.

Under Hydro-Québec’s WaterSense® labeled water- and energy-saving products program, Solutions Ecofitt’s Web site uses the Google Analytics platform for statistical and continuous Web site improvement purposes. Solution Ecofitt uses cookies to collect the following data:

  • Your IP address
  • Your Internet service provider
  • The days and times at which your browsing session starts and ends
  • Your browser language
  • Your region or municipality, determined through your IP address
  • Your browser type and version
  • Your operating system type and version
  • Your device type and model (phone, tablet or computer)
  • The domain of the previous site you visited
  • The address of the pages you visited on the Solutions Ecofitt Web site
  • Your activity (clicking, scrolling) on the Solutions Ecofitt Web site 
  • The point of entry (banner, e-mail, social network, print publication, advertiser’s Web site) to your visit
  • The SKU, the price and the number of items in your order, the total amount of the order
  • The screen resolution on your device

Hydro-Québec and Solutions Ecofitt may access this information to design, enhance and market products and services. This data is collected and stored by Google on servers that may be located outside of Canada. However, this information is not shared with external parties, except in limited circumstances, such as for enforcing a law or allowing a third party to perform tasks on behalf of Google (e.g., billing or data storage).

To prevent Google from collecting data on your use of the Solutions Ecofitt Web site:
Download the browser add-on to disable Google Analytics.

Legislation

We are committed to respecting the provisions of the Civil Code of Québec and Criminal Code of Canada.