Return policy

Refund policy

Solutions Ecofitt shall reimburse the purchaser all new, unused items in their original packaging within 30 days of receipt of the e-mail confirmation of the order, with electronic proof of purchase. The refund shall be issued in the same form of payment as the original purchase.
The postmark on the package will be considered the return date. Solutions Ecofitt shall not cover the shipping, handling and packaging fees or any other charges.

Exchange policy

Solutions Ecofitt shall exchange all new, unused items in their original packaging within 30 days of receipt of the e-mail confirmation of the order, with electronic proof of purchase. The purchaser shall be refunded the difference between the two products, if applicable. Shipping, handling and packaging fees are not included.

Return instructions

All items to be returned to Solutions Ecofitt must be sent to the following address:
670, rue Jean-Neveu, Suite 102 Longueuil (Québec)
J4G 1P1

Customer service hours

Customer service is available from 8:00 a.m. to 6 p.m. from Monday to Friday and from 10 a.m. to 5 p.m. on Saturday.